YOU HAVE QUESTIONS?
WE HAVE ANSWERS
If the answers to your questions are not found on this page, please contact us and ask!
Can I pay by credit card?
Yes, selected credit cards are accepted by the payment processing system.
Can I pay by PayPal?
Yes, PayPal is available as a payment option.
Can I return the course after purchase?
In general, education courses are not refundable, but the consultant service is. Despite that, you may still be eligible for a refund under the 30 day guarantee if you haven’t completed the course, or under some other conditions.
In 2024, will I be able select who my Personal Automotive Consultant will be?
Consultants will be assigned to clients based on region, however, in any region there may be multiple consultants. The good news is that once assigned, you won’t be constantly changing consultants and having to explain where you are in the process all over again.
However, if you have any questions or concerns about your assigned consultant, please don’t hesitate to communicate with us from your Membership Assistance page.
Who can I speak to after my registration?
You will get an email or a call back from customer service within 24 hours for the Essential membership package.
For the Elite package, you will then be assigned a Personal Automotive Consultant to assist you with the course and car-buying process.
You can, of course, always call customer service with any questions, concerns, or for technical assistance.
Can I select my favourite dealership?
CarTrust works for you. We are not tied to any dealerships, or groups of dealerships.
We will suggest a dealership based on the best possible prices for the make and model you have selected as you go through the 6-step process.
If you prefer to work with your favourite dealership, we will be there to assist you. However, the price you can get will then depend on the good will of your selected dealership.
Are there any extra costs?
As part of the 6-step process, we help you prepare your trade-in to get the best possible value for it.
However, if you prefer to sell your used car, or want us to handle your lease return process, we also offer a white glove service which includes ad placement for one month and buyer screening service.
The cost of this service is variable: 3% of selling price or lease buyout. If that amount is less than $300.00, the minimum charge will be $300.00